FAQ

Helix Sciences' products are created for research and laboratory study only. Our focus is supporting legitimate scientific exploration. Products are distributed for experimental and analytical work under research-use regulations, not for compounding or therapeutic development.

Our products are made available to qualified professionals working in secure, controlled environments and are not cleared by the FDA for human or veterinary use. These materials are not designed for medical treatment, clinical testing, or any form of personal use.

If you have issues placing your order or your payment isn't processing, reach out to us at cs@helix-sciences.com.

Orders are usually processed and shipped within 24 hours of payment posting.

FedEx, UPS, & USPS are our trusted shipping partners. We use whichever carrier can deliver your package the fastest and most cost-effective way.

We make it easy and secure to pay. Right now, we accept major credit and debit cards, CashApp, and crypto.

Because payment processors occasionally change their rules or systems, some options may be temporarily unavailable at times. If that happens, we’ll adjust our accepted methods as needed to keep payments running smoothly.

If you have ANY issues at checkout, please send an email immediately and we will provide an alternative payment method.

Due to the sensitive nature of our products, returns are not accepted. However, if your order is damaged or incorrect, please contact us within 48 hours of delivery with photos and order details and we send a replacement. Please refer to our Returns and Refunds policy.

Every batch is third-party tested in a US-based laboratory to confirm quality and consistency. Testing verifies greater than 99% purity, confirms molecular identity, and ensures all products are free from contamination. Lab reports are available upon request and included on product pages when applicable.